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TOP CUSTOMER QUESTIONS

SHIPPING

Shipping Rates & Delivery

Free Worldwide Shipping over $100 USD.

United States:  Standard Shipping or $50 Rush 1 day PROCESSING and 2-3 day Shipping.

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We ship all orders from our Atlanta, Georgia office Monday- Friday.  All orders are usually processed from our office within 15-30 business days after the purchase date. 

For all personalized and pre-order items please allow 20-30 business days from the order date (not including delivery time) for the item to ship. 
All orders are hand-made by a small team, our processing times are this long to give our team ample time to perfect and pack your orders.

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RETURN:
We gladly accept returns if a mistake was made on your order. If you contact us about it within 48 hours.

Items on sale and custom items are final sale and cannot be returned.
CANCEL ORDER:
If there are any mistakes or changes in your order you must contact us through email (jordoluxcoteam@gmail.com) within 24 hours of placing your order. This change request may not be guaranteed depending on the step the jewelry is in the creation process. We can cancel any orders within 24 hours of placing the order, provided the items have not yet been created. 
REFUND:
We do not offer refunds, 48 hours after you order. 
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